- The type of Personal Information (including Sensitive Personal Data or Information) that we collect from users.
- The purpose of collecting, using, and processing such Personal Information.
- How and to whom we disclose this information.
- How we protect the collected Personal Information, including Sensitive Personal Data or Information.
- How users can access and modify their Personal Information.
Personal Information/Sensitive Personal Data: "Personal Information" refers to any information that relates to a user and is capable of identifying the person concerned, either directly or indirectly.
"Sensitive Personal Data or Information" refers to personal information of a user, including details such as passwords, financial information (bank account, credit card, debit card, etc.), physical, physiological, and mental health conditions, sexual orientation, medical records and history, biometric information, or any other data received by the Company for processing or storage. Data freely available in the public domain, furnished under the Right to Information Act, 2005, or any other law does not qualify as Sensitive Personal Data or Information.
Types of Personal Information collected by the Company: While using our Services, we may collect the following categories of Personal Information from users:
- User ID
- Email address
- Address (including country and ZIP/postal code)
- Phone Number
- Password chosen by the user
- Geographical location through the IP address of the user
- Financial account information like bank account details, GST certificate, PAN Card, etc., and transactional information related to Company-involved transactions
- Any of the above information pertaining to the customer/buyer of the user
- All other personally identifiable information/details shared by the user from time to time, including personally identifiable information/details of the customer/buyer of the user, collectively referred to as "User Information."
To avail themselves of the Services, users may be required to upload/share certain documents (e.g., Aadhaar, PAN Card, GST certificate, etc.) on the Platform or email them to the Company. Accordingly, the term "User Information" includes any such documents uploaded or provided by the users. We may also keep records of telephone calls received and made for inquiries, orders, or other necessary purposes related to the administration of Services.
pAutomatic Data Collection: We may also receive and/or hold information about the user's browsing history, including the Uniform Resource Locator (URL) of the site visited prior to accessing the Platform, the Internet Protocol (IP) address of the user's computer (or proxy server used to access the World Wide Web), the user's computer operating system, the type of web browser used, and the name of the user's Internet Service Provider (ISP). The Platform may use temporary cookies to store certain non-Sensitive Personal Data or Information used for technical administration, research and development, and user administration. Additionally:
- We do not knowingly collect Personal Information from children.
- Registration of the user on the Platform.
- Processing the user's orders/requests and providing various Services.
- Sending timely/periodical updates to the user and their customers.
- Completing transactions with users effectively and billing for the products/Services provided.
- Technical administration and customization of the Platform.
- Ensuring that the Platform's content is presented effectively to users.
- Delivery of personalized information and targeted/non-targeted advertisements by the Company to the user.
- Improvement of Services, Platform features, and functionality.
- Research and development, user surveys, and business intelligence.
- Dealing with requests, enquiries, complaints, or disputes, and other customer care-related activities.
- Verification of user identity and fraud prevention.
- Complying with applicable legal requirements and Company policies/terms.
- Any other purpose necessary to provide the Services that users have opted for.
Disclosure and Transfer of User's Personal Information:
To provide Users with the Services they have chosen, we may need to disclose or transfer their Personal Information to certain third-party service providers.
Additionally, User's Personal Information may be disclosed or transferred to Governmental and judicial institutions/authorities under the following circumstances:
- As required by applicable laws, rules, and regulations, or under orders of relevant judicial or quasi-judicial authorities.
- To protect and defend the rights or property of the Company.
- To combat fraud and credit risk.
- When deemed necessary by the Company, in its sole discretion, to protect its rights or the rights of others.
Links to Third-Party:
The Platform may provide links to third-party advertisements, websites, or electronic communication services ("Third Party Links") operated by entities not controlled, affiliated, or associated with the Company (unless explicitly stated on the Platform).
Users accessing Third-Party Links are advised to review the respective websites' privacy policies, as the Company does not take responsibility for the policies or practices of these third parties.
Security Practices and Procedures:
To safeguard User Personal Information, the Company implements technical, operational, managerial, and physical security control measures. These measures aim to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. While the Company endeavors to maintain security commensurate with industry standards, the internet's inherent vulnerabilities mean complete security of transmitted information cannot be guaranteed.
The Company ensures that third parties to whom Personal Information may be transferred adhere to reasonable security practices and procedures mandated by applicable law.
Users acknowledge that the Company cannot be held responsible for intercepted information beyond its control, even with reasonable security practices and procedures in place. Users release the Company from any claims arising from the unauthorized use of intercepted information.
User's Rights in Relation to Personal Information:
Failure to provide information or consent for Personal Information usage, or withdrawing consent, may result in the Company discontinuing some or all of the Services or associated features and benefits for which the information was sought.
Retention of Personal Information:
The Company retains Personal Information for as long as necessary to fulfill the purpose for which it was collected, and for any further period required by applicable law. If a User cancels their registration from the Platform, the Company is obligated by law to retain their Personal Information for 180 days (about 6 months) after such cancellation. Non-personally identifiable data may be retained indefinitely or as allowed by law.
The Company prioritizes the protection of User information and employs appropriate data collection, storage, processing practices, and security measures to prevent unauthorized access, alteration, disclosure, or destruction of data, including usernames, passwords, and transaction information. Some of the security measures include:
- Storing information on secure servers behind firewalls with password-protected and controlled access.
- Fully encrypting information transmitted to and from the Company's servers.
- Using secure TLS-based http connections for data passed in APIs.
- Not storing payment or card information on Company servers.
- Implementing an ISO27001:2013 certified system architecture that isolates user activity to protect their information.
- Restricting Company associates' access to User information without permission.
- Customers can opt for private meetings at the Company's offices for secure transactions.
- Vendors may terminate or modify their contract as mutually agreed upon.
- Partners can request termination and obtain a No Objection Certificate from the Company.
- Employees may choose not to join the Company or modify the information they provided.